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Parts
Return Policy
TLC
Warranty
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Warranty coverage varies depending on stage of
vehicle restoration. Here are the basics. Feel free
to contact us for more details or to review
conditions of warranty.
Stage 1 & 2: 90 days or 4000 mile in house
labor warranty. Maufacturers terms on parts
warranty (varies from none to lifetime)
Stage 3: -Nationwide -12 months or 12000 miles
on engine parts and labor. -6 months or 6000 miles
in house on transmission and transfer case parts.
-90 day/4000 mile i n house labor on all other
systems and manufacturers terms on parts.
All warranties exclude tax, fluids, seals,
shipping and Hazmat fees.
T.L.C. PARTS WARRANTY
DISCLAIMER
All parts new, used, refurbished or
remanufactured, have a specific limited warranty.
The length of time and specifics of warranty
coverage depends on the type of part, and any
coverage of warranty offered by the part
Manufacturer. These warranties and remedies set
forth are exclusive and in lieu of all others, oral
or written, expressed or implied. No agent or
employee of Nutcracker, Inc., d.b.a. T.L.C. or
T.L.C. Parts is authorized to modify, extend or add
to these warranties set forth. However, some states
do not allow the exclusion or limitation of
incidental or consequential damages, or limitations
on how long a warranty can last, so these
exclusions or limitations may not apply to you.
These warranties give you specific legal rights,
and you may have other rights which vary from state
to state. All warranty inquires should be directed
to: T.L.C. PARTS - Attn: Parts Manager - 14747
Oxnard St. - Van Nuys, CA 91411 (818)785-1150. No
warranty claims may be made for any parts in which
they were used for any Professional or
Non-Professional motorsport activity, on-road or
off-road, Rally Racing, or used in an industrial or
commercial vehicle. NOTE: some parts DO NOT carry
any warranties and are sold on an "as is" basis.
All warranty claims returned to TLC Parts must
first be called in with a description of the
problem, and the circumstances leading up to the
problem be explained. These parts will be issued a
RMA number which must appear on the outside of the
package, then shipped, postage prepaid, to the
address above. No manufacturer, nor TLC Parts, will
honor any warranty in which the failure was caused
by something outside of the claims or warranty
conditions outlined by the manufacturer. The
following is a list of parts and their warranty
coverage offered by T.L.C. Parts:
1. NEW
PARTS:
New part warranties vary from manufacturer to
manufacturer and can range from 30 days to lifetime
coverage. New OEM parts carry a 12 month warranty
and may be taken to a local dealership with a copy
of a TLC Parts receipt or if you prefer, returned
to TLC Parts, postage prepaid, for warranty claims.
Any questions concerning the length or conditions
of a warranty on any new part may be directed to
TLC Parts, and a copy of the warranty may be sent
to you at no charge.
2. REBUILT /
REMANUFACTURED PARTS:
A. ENGINES are warrantied to be free of any
defects in material of workmanship for a period of
12 months/12,000 miles, whichever occurs first.
Warranty is limited to the replacement of the
Engine only. Warranty DOES NOT COVER: 1. - Failures
due to misuse, neglect, incorrect installation of
the Engine, in correct installation of the
Distributor or any other accesories not supplied
with the engine, overheating, intentional
modifications or alterations deviating from its
original form for which it was designed. 2. -
Incidental or consequential damages to either the
vehicle, its components, or the installer/operator
caused by any of the conditions expressed. 3. -
Failures due to auto accidents or damage(s) to the
vehicle or its components which may cause a
premature failure of the unit, its components, or
any other related or unrelated parts. 4. - Labor
costs related to replacement of the unit, its
components, or other parts of the vehicle, downtime
reimbursements, cost of replacement parts, or
substitute transportation reimbursements. 5. - Acts
of GOD or forces of nature.
B. CARBURETORS are warranted to be free of any
defects in material or workmanship for a period of
90 days/3,000 miles, whichever occurs first.
Warranty is limited to, at the discretion of
T.L.C.Parts, the repair or the replacement of the
carburetor only once the unit has been installed,
or the purchase price may be applied toward the
purchase of a new replacement carburetor, if
available. No refunds or store credits will be
issued once the unit has been installed. Warranty
DOES NOT COVER: 1. - Failures due to misuse,
neglect, incorrect installation, intentional
modifications or alterations deviating from its
original form for which it was designed. 2. -
Incidental or consequential damages to either the
vehicle, its components, or the installer/operator
caused by any of the conditions expressed. 3. -
Failures due to auto accidents or damage(s) to the
vehicle or its components which may cause a
premature failure of the unit, its components, or
any other related or unrelated parts. 4. - Labor
costs related to replacement of the unit, its
components, or other parts of the vehicle, downtime
reimbursements, cost of replacement parts, or
substitute transportation reimbursements. 5. - Acts
of GOD or forces of nature.
C. POWER STEERING PUMPS are warranted to be free
of any defects in material or workmanship for a
period of 12 months/12,000 miles, whichever occurs
first. As per Remanufacturer, if a filter (P/N
F101) is installed, the remanufacturer will offer a
Limited Lifetime Warranty with proof of purchase
and installation of new filter at the same time the
remanufactured part is installed. T.L.C. Parts will
honor this limited lifetime warranty under the
conditions set by the remanufacturer. Warranty is
limited to replacement of pump only after
installation, or the purchase price may be applied
towards purchase of new unit, if available. No
refunds or store credits will be offered after the
unit has been installed. Warranty DOES NOT COVER:
1. - Failures due to misuse, neglect, incorrect
installation, incorrect lubricating fluids,
overloading or any incidental or consequential
damages to either the vehicle, its components, or
the installer/operator caused by any of the
conditions expressed. 2. - Failures due to auto
accidents or damage(s) to the vehicle or its
components which may cause a premature failure of
the unit, its components, or any other related
parts. 3. - Labor costs related to replacement of
the unit, its components, or other parts of the
vehicle, downtime reimbursements, cost of
replacement parts, or substitute transportation
reimbursements. 4. - Acts of GOD or forces of
nature.
D. STEERING BOXES (MANUAL & POWER) are
warrantied to be free of any defects in material
and workmanship for a period of 12 months/12,000
miles, whichever comes first. Warranty is limited
to, at the discretion of T.L.C.Parts, the repair or
the replacement of the unit once the unit has been
installed, or the purchase price may be applied to
the purchase of a new unit, if available. No store
credits or refunds will be issued after the unit
has been installed. Warranty DOES NOT COVER: 1. -
Failures due to misuse, neglect, incorrect
installation, incorrect lubricating fluids,
overloading, or any incidental or consequential
damages to either the vehicle, its components, or
the installer/operator caused by any of the
conditions expressed. 2. - Failures due to auto
accidents or damage(s) to the vehicle or its
components which may cause a premature failure of
the unit, its components, or any other related or
unrelated parts. 3. - Labor costs related to
replacement of the unit, its components, or other
parts of the vehicle. 4. - Acts of GOD or forces of
nature.
E. POWER BRAKE VACUUM BOOSTERS are warrantied to
be free of any defects in material and workmanship
for a period of 6 months/6,000 miles, whichever
comes first. Warranty DOES NOT COVER: 1. - Failures
due to misuse, neglect, incorrect installation, or
any consequential damages to either the vehicle,
its components, or the installer/operator caused by
the conditions expressed. 2. - Incidental failures
due to auto accidents or damage(s) to the vehicle
or its components which may cause a premature
failure of the unit, its components, or any other
related or unrelated parts. 3. - Labor costs
related to replacement of the unit, its components,
or other parts of the vehicle. 4. - Acts of GOD or
forces of nature.
F. TRANSMISSIONS / TRANSFER CASES /
DIFFERENTIALS are warrantied to be free of any
defects in material and workmanship for a period of
6 months/6,000 miles, whichever comes first.
Warranty is limited to the repair or the
replacement of the component(s) at the discretion
of T.L.C.Parts. Due to the nature of of these
components, NO WARRANTY WILL BE OFFERED TO VEHICLES
USING NON-STOCK POWER TRAINS UNLESS EXPRESSLY
COVERED BY THE T.L.C. CERTIFIED PRE-OWNED VEHICLE
WARRANTY. WARRANTY IS VOID FOR VEHICLES ENGAGED IN
ANY MOTORSPORT ACTIVITY, PROFESSIONAL OR
NON-PROFESSIONAL INCLUDING, BUT NOT LIMITED TO:
Off-Road Racing, On-Highway Racing, Rally Racing,
or use as an Industrial or Commercial Vehicle.
Warranty DOES NOT COVER: 1. - Failures due to
misuse, neglect, incorrect installation, incorrect
lubricating fluids, overloading or any
consequential damages to either the vehicle, its
components, or the installer/operator caused by the
conditions expressed. 2. - Incidental failures due
to rocks, trees, auto accidents or damage(s) to the
vehicle or its components which may cause a
premature failure of the unit, its components, or
any other related or unrelated parts. 3. - Labor
costs related to replacement of the unit, its
components, or other parts of the vehicle. 4. -
Acts of GOD or forces of nature.
G. STARTERS / ALTERNATORS are warrantied to be
free of any defects in material or workmanship for
a period of 12 months/12,000 miles, whichever comes
first. Warranty is limited to, at the discretion of
T.L.C.Parts, the repair or the replacement of the
unit once the unit has been installed, or the
purchase price may be applied to the purchase of a
new unit, if available. No store credits or refunds
will be issued after the unit has been installed.
Warranty DOES NOT COVER: 1. - Failures due to
misuse, neglect, incorrect installation, or any
incidental or consequential damages to either the
vehicle, its components, or the installer/operator
caused by any of the conditions expressed. 2. -
Failures due to auto accidents or damage(s) to the
vehicle or its components which may cause a
premature failure of the unit, its components, or
any other related or unrelated parts. 3. - Labor
costs related to replacement of the unit, its
components, or other parts of the vehicle. 4. -
Acts of GOD or forces of nature.
H. SMOG / AIR INJECTION PUMPS are warrantied to
be free of any defects in material or workmanship
for a period of 12 months/12,000 miles, whichever
comes first. Warranty is limited to, at the
discretion of T.L.C.Parts, the repair or the
replacement of the unit once the unit has been
installed, or the purchase price may be applied to
the purchase of a new unit, if available. No store
credits or refunds will be issued after the unit
has been installed. Warranty DOES NOT COVER: 1. -
Failures due to misuse, neglect, incorrect
installation, leaking Power Steering Pumps, or any
incidental or consequential damages to either the
vehicle, its components, or the installer/operator
caused by any of the conditions expressed. 2. -
Failures due to auto accidents or damage(s) to the
vehicle or its components which may cause a
premature failure of the unit, its components, or
any other related or unrelated parts. 3. - Labor
costs related to replacement of the unit, its
components, or other parts of the vehicle. 4. -
Acts of GOD or forces of nature.
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